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Coronavirus

 

September 18, 2020

July 7, 2020

City National Bank continues to monitor the COVID-19 situation closely.  We have decided to take precautionary measures once again to ensure the health and well-being of our customers and employees.  Starting July 8, 2020, all CNB branch lobbies will be temporarily restricted to employees; however our drive-thru’s will operate as normal. Customers who need to be seen in person to speak with a loan officer, open a new account, or access a safe deposit box may do so by scheduling an appointment.  To schedule, please contact your local branch or utilize the communication tools provided within our website and mobile banking app.  Per Governor Abbott's executive order, a mask will be required to enter any CNB lobby.  Anyone who wishes to visit a CNB lobby will have their temperature checked before entering.  Customers with a temperature less than 100.4 degrees will be permitted.

 

Our drive-thru representatives will be able to assist with issuing debit cards, cashier checks, money orders, and all other teller transactions.

 

While we are limiting lobby access, we want to ensure you that our staff will continue to support you and your banking needs.  We encourage you to utilize our drive thru's, ATMs and our digital banking tools, such as:

  • Online Banking –apply here
  • Mobile Banking App
    • Mobile Deposit – Apply via app
    • Account balance and transfers
    • Bill Pay – Must be enrolled online prior to access on mobile app.
    • Online Support - instructions can be found here.
    • Manage Debit Card Status
  • Telephone Banking
  • Electronic Statements – contact us to apply

 

We ask our customers to stay diligent in monitoring fraudulent or suspicious activity. CNB’s Fraud Center will contact you if fraud is suspected on your debit card.  We want to reiterate that we will never request your online banking credentials when contacting you. If you have not been contacted by the fraud center, but suspect fraud on your card please do not hesitate to contact us.

 

If you have any questions regarding the products mentioned please reach out to our customer service representatives @ 833-501-8764, Mobile App Online Support or online here. City National Bank will continue to monitor the COVID-19 situation by following CDC guidelines and instructions from our local health and government officials. Please continue to follow us here on our website or our Facebook here as the situation progresses. Our thoughts are with those who have been impacted by COVID-19 and we are here to support you during these difficult times.

 

MAY 26, 2020

City National Bank wants to announce that on June 1, 2020 our lobbies will re-open to our customers.  While lobby restrictions will be lifted, CNB is still committed to the safety and well-being of our customers and employees.  We will continue to monitor the COVID-19 situation while following government and CDC guidelines.  We ask that when you enter a lobby, please apply hand sanitizer, which will be available at each doorway, and to continue practicing social distancing.   Plexiglas has been installed at each teller window and employees are equipped with masks and will wear upon customer request.  Surfaces, pens and areas will be sanitized multiple times throughout each day.    We strongly encourage our customers to continue to utilize the online banking tools available and visit our drive thru's for your banking needs.  Follow the links below for more information on the banking tools provided by CNB, such as:

  • Online Banking – apply here
  • Mobile Banking App
    • Mobile Deposit – Apply via app
    • Account balance and transfers
    • Bill Pay – Must be enrolled online prior to access on mobile app.
    • Online Support
    • Manage Debit Card Status
  • Telephone Banking
  • Electronic Statements - contact us to apply

 

Please be aware of the rise in scams due to the COVID-19 pandemic and stay cyber safe.  Do not click on any emails or attachments you are not expecting.  Do not, under any circumstances, give out your online banking credentials or account information.  Be mindful of the IRS, unemployment and stimulus scams that are circulating.  CNB’s Fraud Center will contact you if they suspect fraudulent activity on your debit card.  If you suspect fraudulent activity on your account, and have not heard from our Fraud Center, please do not hesitate to contact us.

 

We thank you for your patience and understanding as we all navigate through this difficult time.  We also thank our first responders and healthcare professionals on the front lines of this pandemic.  As always, if you have any questions or concerns you can contact a CNB Customer Service Representative at 833-501-8764 or Online Support via the CNB banking app.  You may also reach out to us online here.

MARCH 23, 2020

As the COVID-19 situation continues to evolve, City National Bank wants you to know we are here for you and our communities.  We are taking precautionary measures to ensure the health and well-being of our customers and employees.  Starting March 23, 2020 at 5pm, all CNB branch lobbies will be temporarily restricted to employees; however our drive-thru’s will operate as normal. Customers who need to be seen in person to speak with a loan officer, open a new account, or access a safe deposit box may do so by scheduling an appointment.  To schedule, please contact your local branch or utilize the communication tools provided within our website and mobile banking app. 

 

Our drive-thru representatives will be able to assist with issuing debit cards, cashier checks, money orders, and all other teller transactions.

 

We understand the financial strain that COVID-19 may impose on our customers. If you are needing assistance regarding your current financial situation, please do not hesitate to reach out to discuss a possible solution. Should you need assistance with mortgage payments, please click here for available options.  In times like these, it is important to know that your community bank is here for you.  Please take comfort knowing that your funds are safe, and CNB is prepared to handle these circumstances. 

 

While we are limiting lobby access, we want to ensure you that our staff will continue to support you and your banking needs.  We encourage you to utilize our drive thru's, ATMs and our digital banking tools, such as:

  • Online Banking –apply here
  • Mobile Banking App
    • Mobile Deposit – Apply via app
    • Account balance and transfers
    • Bill Pay – Must be enrolled online prior to access on mobile app.
    • Online Support
    • Manage Debit Card Status
  • Telephone Banking
  • Electronic Statements – contact us to apply

 

We ask our customers to stay diligent in monitoring fraudulent or suspicious activity. CNB’s Fraud Center will contact you if fraud is suspected on your debit card.  We want to reiterate that we will never request your online banking credentials when contacting you. If you have not been contacted by the fraud center, but suspect fraud on your card please do not hesitate to contact us.

 

If you have any questions regarding the products mentioned please reach out to our customer service representatives @ 833-501-8764, Mobile App Online Support or online here. City National Bank will continue to monitor the COVID-19 situation by following CDC guidelines and instructions from our local health and government officials. Please continue to follow us here on our website or our Facebook here as the situation progresses. Our thoughts are with those who have been impacted by COVID-19 and we are here to support you during these difficult times.

 

 MARCH 20, 2020 - 

 

MARCH 18, 2020 - 

CNB Destinations has cancelled the Natchez, MS trip scheduled for March 31 - April 3rd, 2020.  We will continue to monitor the situation in regards to future trips. 

 

MARCH 12, 2020 -

City National Bank is aware of the growing concern involving the coronavirus (COVID-19). We value the health and wellness of our customers, employees and the community. We understand the uneasiness and are taking necessary precautions. We also encourage you to follow CDC guidelines on personal hygiene. If you visit a CNB lobby, please utilize the hand sanitizer provided.

 

If you do not wish to visit a CNB lobby, we ask you to consider our drive-thru’s, ATMs and digital tools available. We encourage customers to utilize mobile and online banking tools for instant and 24/7 access to your accounts and banking needs. If you need to enroll in online banking, please apply now or contact us. If you are reaching out to CNB via phone, we ask for patience and understanding as call wait times may be longer than normal.

 

We also understand the financial stress this may cause those in our communities. City National Bank is here for you and we invite customers to reach us if you are in need of assistance.

 

We are continuing to monitor this situation closely. Please follow us on Facebook or check back here for updates. For additional information, we encourage everyone to visit the Centers for Disease Control and Prevention at cdc.gov. 

 

Member FDIC. Equal Housing Lender.


 
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