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Mortgage Options
City National Bank understands how difficult it may be for our customers at this time.  You have options!

What you should know:


If you can continue making your mortgage payments, you should do so.


If you need assistance with your mortgage payment, please call us at 1-888-262-8048.  We will obtain your contact information and a CNB representative will return your call as soon as possible to discuss your options, or click here to complete the required document.


When the document is completed, choose the best option to deliver the request to us:


  • Regular Mail OR Overnight Mail: 
    • PO Box 495, ATTN: Mortgage Office, Sulphur Springs, TX 75483 
    • Click here to access the form.
    • Fill out the form by typing your responses into the areas provided.  
    • Click "File" then "Save as..." to save the document to your device.  For easy access to the form, save it to your Desktop location.  
    • After the form is completed and saved to your device, open your email and attach the form.  Send the e-mail to and a mortgage specialist will reach out to you. 
  • Fax: 903-439-6376
  • Online Support through the CNB Mobile App: 
    • Take photos of your completed documents - 1 page per photo
    • Log in to your CNB Mobile App from your smart device
    • In the upper left hand corner, click on the 3-lined menu button
    • Go to "Messages"
    • Click on the Message icon in the upper right hand corner to start your online support session
    • Select the plus sign next to your text box
    • Click "photos" , then select the pictures of each document page   
    • The pictures will be securely received by our customer service representatives and forwarded to the Mortgage Department   
City National Bank is here to help.  If you need other arrangements or to speak with someone regarding your mortgage loan, please contact your loan officer or the CNB Mortgage Office.
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